RETURN & EXCHANGE POLICY

At Luxe Medical Uniforms, we want you to be satisfied with your purchase. If you are not completely happy with your order, please review our return and exchange policy below.

Eligibility for Returns

Returns may be requested within thirty (30) days of the delivery date.

To qualify for a return, items must:

• Be unworn, unused, and unwashed.
• Be free from stains, odors, pet hair, makeup, deodorant marks, or other signs of wear.
• Have all original tags attached.
• Be returned in their original packaging whenever possible.

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

For hygiene and safety reasons, the following items are not eligible for return or exchange:

• Scrubs that have been worn, washed, or altered.
• Customized or embroidered products.
• Clearance, final sale, or closeout items marked "Final Sale."
• Gift cards.

Exchanges

We offer exchanges for size or color, subject to product availability.

If your requested replacement item is unavailable, a store credit or refund may be issued at our discretion.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Return Process

To initiate a return:

1. Contact us at support@luxemedicaluniforms.com.
2. Provide your order number and reason for return.
3. Follow the return instructions provided by our customer service team.

Returns sent without prior authorization may experience delays in processing.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless:

• The item received was defective.
• The wrong item was shipped.
• The item was damaged during shipment.

We recommend using a trackable shipping service, as we are not responsible for lost return packages.

Refunds

Once your return is received and inspected, we will notify you regarding approval or denial of your refund.

Approved refunds will be issued to the original payment method within approximately 5–10 business days.  Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at support@luxemedicaluniforms.com.

Original shipping charges are non-refundable unless the return is due to our error.

Damaged, Defective, or Incorrect Items

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item and include:

• Your order number
• A description of the issue
• Photographs of the product and packaging

We will work with you to resolve the issue as quickly as possible.

Order Cancellations

Orders may be canceled prior to shipment.

Once an order has been shipped, it is subject to this Return & Exchange Policy.

Store Credit

At our discretion, store credit may be offered in place of a refund. Store credit does not expire unless otherwise required by law.

Chargebacks

Customers are encouraged to contact us directly to resolve any issue before initiating a chargeback through their payment provider.

Contact Information

Luxe Medical Uniforms LLC
Email: support@luxemedicaluniforms.com
WhatsApp: +1 7206558466

Our primary warehouse is located in Westminster, Colorado.

Customer Support Hours

• Monday–Friday 7:00 AM – 5:00 PM Mountain Time
  
• Saturday 7:00 AM – 12:00 PM Mountain Time

Our customer support team is available during the business hours listed above however, our website remains available 24 hours a day, 7 days a week for browsing and purchases.

Response Time

We typically respond within 1 business day.

Consumer Rights

Nothing in this policy limits any rights provided under applicable federal, state, or local consumer protection laws.